Update - Most accounts are operational.
Feb 16, 10:30 PST
Update - Please be aware that Apple Classroom functionality is still limited at this time. We are working with Apple support to address identified issues and are taking steps to improve overall stability going forward. We've made progress, but are still experiencing account issues that hinder the Apple Classroom experience.

Current limitations:
Teachers may be unable to add some students in Apple Classroom until the issues are resolved.
Joining Classrooms with a join code is no longer an option. Going forward students can be looked up by location and added from a list.
Our technicians are currently working with Apple to create accurate rosters at each location.
Manual class creation will continue to be an option for teachers going forward, it will just look a little different.
We have an "escalated" ticket with Apple Education support and are fine-tuning our entire "native" Apple Environment. We hope to avoid future surprise issues with our Apple products and services going forward by working with Apple Engineers now to create an optimal Apple ecosystem that can keep up with our ever-changing technology demands.

Thanks for your patience while we diligently work toward a solution.
Jan 29, 14:53 PST
Update - Apple School Manager is now connected to PowerSchool for account and roster creation. We're continuing to work with Apple Support on ensuring older accounts and classes are transferred to correct locations/sites.
Jan 19, 08:59 PST
Update - Working with Apple Support on merging existing classes and accounts into correct sites. Sync with PowerSchool has not been enabled at this time. If creating accounts manually, please use sites prefixed with "EUSD".
Jan 13, 09:31 PST
Monitoring - Correct sites are prefixed with EUSD
Incorrect sites are prefixed with OLD - DO NOT USE
Moving accounts from old to correct sites is a work in progress.
Jan 6, 14:38 PST
Update - We are continuing to work on a fix for this issue.
Dec 29, 09:55 PST
Update - We are continuing to work on a fix for this issue.
Dec 16, 10:21 PST
Identified - Please be aware that Apple Classroom functionality may be limited at this time. We are working with Apple support to address identified issues and are taking steps to improve overall stability going forward.

Over the past 6 weeks, Apple made several changes to the way classes are created in their latest updates to Apple Classroom and Apple School Manager. As a result, Apple Classroom works differently, and currently has some account/access issues. We've identified the issues and are taking appropriate steps with guidance from Apple engineers.

The recommended fix will take several technician hours to resolve, but rest assured, this is a high priority for our team.

Current limitations::
Teachers may be unable to add some students in Apple Classroom until the issues are resolved.
Joining Classrooms with a join code is no longer an option. Going forward students can be looked up by location and added from a list.
Our technicians are currently working with Apple to create accurate rosters at each location.
Manual class creation will continue to be an option for teachers going forward, it will just look a little different.

The good news:
We have an "escalated" ticket with Apple Education support and are fine-tuning our entire "native" Apple Environment.
We hope to avoid future surprise issues with our Apple products and services going forward by working with Apple Engineers now to create an optimal Apple ecosystem that can keep up with our ever-changing technology demands.

What can I do for now?
If you are trying to build a class and don't see a particular student, you may be able to locate them in the "Escondido Union School District" location for the time being.
Nov 30, 13:09 PST

About This Site

Welcome to the EUSD Technology Services Status page. Please bookmark this page and visit at any time for information about unexpected outages, scheduled maintenance windows, and other incidents that affect services used by our students and staff.

Districtwide Network Connectivity ? Operational
EUSD Teacher and Student Resources Website ? Operational
iPads Operational
Clever Partial Outage
Clever: Powerschool API Operational
Clever: Single Sign-On Partial Outage
Clever: Support Operational
Clever: District Administration Dashboard Operational
Clever: Apps Dashboard Operational
G Suite for Education Operational
Docs Operational
Slides Operational
Sheets Operational
Calendar Operational
Classroom Operational
Drive Operational
Gmail Operational
Zoom Operational
Chat Operational
Meetings Operational
PowerSchool Operational
EUSD PowerSchool Interface ? Operational
Performance Matters Cloud Service Operational
Unified Classroom Cloud Service Operational
Assessment & Analytics Cloud Service Operational
Libraries System (Destiny) Operational
Web Help Desk (Staff Support Ticket System) ? Operational
Self Service Password Portal (Staff Password Management System) ? Operational
SDCOE Payroll Online Operational
Phone System Operational
Voice Service Operational
Voicemail Operational
Mitel Connect PC/Mac Service Operational
Mitel Connect Mobile App Service Operational
Voicemail Attendance Forms ? Operational
Apple Classroom (ASM) Operational
90 days ago
100.0 % uptime
Today
Frevvo Online Forms Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 5, 2021

No incidents reported today.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021
Resolved - This incident has been resolved.
Feb 25, 09:38 PST
Update - Wireless connectivity has been restored.
Feb 25, 09:38 PST
Update - Juniper Elementary phones and hard-wired network connections are now functional, however we are still working on restoring WiFi.
Feb 24, 15:58 PST
Update - We are continuing to work on a fix for this issue.
Feb 24, 15:57 PST
Identified - Juniper Elementary phones and hard-wired network connections are now functional, however we are still working on restoring WiFi.
Feb 24, 15:43 PST
Update - We are continuing to investigate this issue.
Feb 24, 09:15 PST
Investigating - There is currently a network outage at Juniper Elementary which is affecting both internet and phone capabilities. Calls are currently being re-routed to the District Office. We're actively working on identifying the cause and restoring service as soon as possible.
Feb 24, 09:14 PST
Feb 24, 2021
Feb 23, 2021

No incidents reported.

Feb 22, 2021
Resolved - The iPad management server has finished processing commands. iPad activations are now working.

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El servidor de administración del iPad ha terminado de procesar los comandos. Las activaciones de iPad ahora están funcionando.

Traducido por Google Translate
Feb 22, 08:57 PST
Investigating - Currently, our iPad management server is processing a large number of commands. This is causing iPad activations to time out. We are currently investigating the issue.

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Actualmente, nuestro servidor de administración de iPad está procesando una gran cantidad de comandos. Esto está provocando que se agoten las activaciones del iPad. Actualmente estamos investigando el problema.

Traducido por Google Translate
Feb 19, 09:52 PST
Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021
Resolved - Our phone system is now functioning again. We are currently operating in a reduced capacity state due to an ongoing AT&T outage, but all calls inbound and outbound should be going through a redundant connection. Please report any significant calling issues by calling 760-432-2150 (extension 10150) or putting in a help desk ticket.
Feb 19, 09:12 PST
Investigating - We are aware of a condition that is preventing users from placing calls to outside numbers. We are working with our Shoretel/Mitel vendor support team to resolve this issue. We will update you again when the problem is resolved.
Feb 19, 08:13 PST