Update - Apple School Manager is now connected to PowerSchool for account and roster creation. We're continuing to work with Apple Support on ensuring older accounts and classes are transferred to correct locations/sites.
Jan 19, 08:59 PST
Update - Working with Apple Support on merging existing classes and accounts into correct sites. Sync with PowerSchool has not been enabled at this time. If creating accounts manually, please use sites prefixed with "EUSD".
Jan 13, 09:31 PST
Monitoring - Correct sites are prefixed with EUSD
Incorrect sites are prefixed with OLD - DO NOT USE
Moving accounts from old to correct sites is a work in progress.
Jan 6, 14:38 PST
Update - We are continuing to work on a fix for this issue.
Dec 29, 09:55 PST
Update - We are continuing to work on a fix for this issue.
Dec 16, 10:21 PST
Identified - Please be aware that Apple Classroom functionality may be limited at this time. We are working with Apple support to address identified issues and are taking steps to improve overall stability going forward.

Over the past 6 weeks, Apple made several changes to the way classes are created in their latest updates to Apple Classroom and Apple School Manager. As a result, Apple Classroom works differently, and currently has some account/access issues. We've identified the issues and are taking appropriate steps with guidance from Apple engineers.

The recommended fix will take several technician hours to resolve, but rest assured, this is a high priority for our team.

Current limitations::
Teachers may be unable to add some students in Apple Classroom until the issues are resolved.
Joining Classrooms with a join code is no longer an option. Going forward students can be looked up by location and added from a list.
Our technicians are currently working with Apple to create accurate rosters at each location.
Manual class creation will continue to be an option for teachers going forward, it will just look a little different.

The good news:
We have an "escalated" ticket with Apple Education support and are fine-tuning our entire "native" Apple Environment.
We hope to avoid future surprise issues with our Apple products and services going forward by working with Apple Engineers now to create an optimal Apple ecosystem that can keep up with our ever-changing technology demands.

What can I do for now?
If you are trying to build a class and don't see a particular student, you may be able to locate them in the "Escondido Union School District" location for the time being.
Nov 30, 13:09 PST

About This Site

Welcome to the EUSD Technology Services Status page. Please bookmark this page and visit at any time for information about unexpected outages, scheduled maintenance windows, and other incidents that affect services used by our students and staff.

Districtwide Network Connectivity ? Operational
EUSD Teacher and Student Resources Website ? Operational
iPads Operational
Clever Operational
Clever: Powerschool API Operational
Clever: Single Sign-On Operational
Clever: Support Operational
Clever: District Administration Dashboard Operational
Clever: Apps Dashboard Operational
G Suite for Education Operational
Docs Operational
Slides Operational
Sheets Operational
Calendar Operational
Classroom Operational
Drive Operational
Gmail Operational
Zoom Operational
Chat Operational
Meetings Operational
PowerSchool Operational
EUSD PowerSchool Interface ? Operational
Performance Matters Cloud Service Operational
Unified Classroom Cloud Service Operational
Assessment & Analytics Cloud Service Operational
Libraries System (Destiny) Operational
Web Help Desk (Staff Support Ticket System) ? Operational
Self Service Password Portal (Staff Password Management System) ? Operational
SDCOE Payroll Online Operational
Phone System Operational
Voice Service Operational
Voicemail Operational
Mitel Connect PC/Mac Service Operational
Mitel Connect Mobile App Service Operational
Voicemail Attendance Forms ? Operational
Apple Classroom (ASM) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 25, 2021

No incidents reported today.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021
Resolved - This incident has been resolved.
Jan 21, 14:51 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 08:56 PST
Investigating - We are aware of system issues when accessing Destiny Discover, Titlewave, and looking up Patron Status. The issue is currently under investigation.
Jan 20, 14:19 PST
Jan 20, 2021
Jan 19, 2021
Resolved - This incident has been resolved.
Jan 19, 12:02 PST
Monitoring - "https://peoplesoft.erp.sdcoe.net/" Is back up and should now be accessible by anyone on the network.
Jan 19, 11:01 PST
Identified - "https://peoplesoft.erp.sdcoe.net/" is currently unavailable. We have a ticket in with the county and will update as soon as there is a resolution.
Jan 19, 08:47 PST
Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Resolved - This incident has been resolved.
Jan 15, 09:14 PST
Update - We are continuing to monitor for any further issues.
Jan 14, 12:28 PST
Monitoring - At 7:30 am PST this morning, Clever received reports that single sign-on users in districts using Active Directory, Badges on Chromebooks, or SAML apps (e.g. Zoom) were seeing persistent issues. Clever team has addressed the issue, and single sign-on should be operating as normal for almost all districts. Clever will continue to monitor for further errors.
Jan 14, 11:35 PST
Update - We are continuing to work on a fix for this issue.
Jan 14, 10:21 PST
Update - Clever logins into the Clever Portal, Clever Dashboards, and partner applications are failing intermittently for some users. Clever Support is working to resolve the issue.
Jan 14, 09:50 PST
Identified - Clever Support is seeing increased Single Sign On errors for Active Directory-based authentication methods. This is preventing some students, teachers, and staff from logging in to the Clever Portal. Support has identified the source of the issue and is working on mitigating it.
Jan 14, 08:38 PST
Jan 14, 2021
Resolved - We updated some app distribution settings in our iPad management system that were causing apps set for automatic install to get stuck. Apps such as Zoom should now be automatically installing correctly. For more information on troubleshooting iPads, please visit https://eusd.org/ipad-help
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Actualizamos algunas configuraciones de distribución de aplicaciones en nuestro sistema de administración de iPad que causaban que las aplicaciones configuradas para instalación automática se atascaran. Las aplicaciones como Zoom ahora deberían instalarse automáticamente correctamente. Para obtener más información sobre cómo solucionar problemas de iPads, visite https://eusd.org/ipad-help
Jan 14, 12:38 PST
Investigating - We are getting reports of some iPads having app installation issues. We are currently investigating the root cause of the issues. For more information on troubleshooting iPads, please visit https://eusd.org/ipad-help
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Estamos recibiendo informes de algunos iPads que tienen problemas de instalación de aplicaciones. Actualmente estamos investigando la causa raíz de los problemas. Para obtener más información sobre cómo solucionar problemas de iPads, visite https://eusd.org/ipad-help

Traducido por Microsoft Translate
Jan 13, 11:22 PST
Jan 13, 2021
Postmortem - Read details
Jan 13, 09:06 PST
Resolved - This incident has been resolved. Devices that still require Zoom should reinstall from Self Service. Please continue to ensure that your iPad is up to date by going to Settings > General > Update. For more information on troubleshooting, please go to: https://eusd.org/ipad-help

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Este incidente ha sido resuelto. Los dispositivos que todavía requieren Zoom deben reinstalar desde Self Service. Sigue asegurándote de que tu iPad esté actualizado en Configuración > Actualización general de. Para obtener más información sobre la solución de problemas, vaya a: https://eusd.org/ipad-help

Traducido por Microsoft Translator
Jan 13, 08:53 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 7, 11:34 PST
Identified - We have identified an issue involving the handling of distribution of the Zoom app for devices that have been off for longer periods of time. This issue has been corrected and will not be an issue in the future when long breaks are taken. Devices that still require Zoom should reinstall from Self Service. Please continue to ensure that your iPad is up to date by going to Settings > General > Update. More information on troubleshooting can be found at https://eusd.org/ipad-help

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Hemos identificado un problema que implica el manejo de la distribución de la aplicación Zoom para dispositivos que han estado apagados durante períodos de tiempo más largos. Este problema se ha corregido y no será un problema en el futuro cuando se tomen pausas largas. Los dispositivos que todavía requieren Zoom deben reinstalar desde Self Service. Sigue asegurándote de que tu iPad esté actualizado en Configuración > Actualización general de >. Puede encontrar más información sobre la solución de problemas en https://eusd.org/ipad-help

Traducido por Microsoft Translator
Jan 6, 12:02 PST
Investigating - We have been getting reports of Zoom missing from iPads and students receiving an error that the meeting they are trying to join is invalid. An update for iPads has been recently pushed out by Apple and may be interfering with Zoom. Please ensure that the iPad is updated to the latest operating system by going to Settings > General > Update. More information on troubleshooting can be found at https://eusd.org/ipad-help

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Hemos estado recibiendo informes de Zoom que faltan de iPads y estudiantes que reciben un error de que la reunión a la que están tratando de unirse no es válida. Una actualización para iPads ha sido recientemente empujada hacia fuera por Apple y puede estar interfiriendo con Zoom. Asegúrate de que el iPad esté actualizado al sistema operativo más reciente en Configuración > Actualización general de >. Puede encontrar más información sobre la solución de problemas en https://eusd.org/ipad-help

Traducido por Microsoft Translator
Jan 6, 09:35 PST
Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.