Update - We are continuing to work on a fix for this issue.
Apr 12, 08:35 PDT
Identified - Hotspot care: Verizon has issued a recall for the Verizon Ellipsis Jetpack mobile hotspot devices in use for distance learning. Verizon has found that the lithium-ion battery in the hotspots can overheat, posing a potential fire and burn hazard. The safety of our students, families, and staff members is our top priority, and keeping students connected is critical to the learning process. EUSD is working with Verizon to implement an exchange of devices that were issued as soon as possible. In the meantime, please follow these important steps:


If your device is currently turned off, please turn it on so that the Ellipsis Jetpack can receive two over-the-air, automatic software updates that will accomplish two things: enable the device’s identifying number to be viewed on its scrolling screen to help facilitate its exchange and prevent the device from charging while the device is plugged in and powered on.

The software update has been applied successfully when you see the device’s identifying number scrolling across its screen.


In addition, please continue to follow these best practices to support the safe operation of all devices:

Use only approved charging cables, including the cable provided.

Unplug your device once it is fully charged. Devices should not be left plugged in continuously.

When not in use, power down or turn off your device.

Place your device on a flat, solid, sturdy surface such as a floor or table.

Ensure that your device is uncovered for proper ventilation.

Keep devices near room temperature when in use.

Do not expose the units to extreme temperatures for extended periods of time.

Do not expose the unit or its battery to water or other liquids.

Do not drop the units and do not insert foreign objects into the battery or unit.


If you have any questions or concerns about the technology issued to you, please contact your school for support.

------------------------

Cuidado de hotspot: Verizon ha retirado del mercado los dispositivos de hotspot móvil Verizon Ellipsis Jetpack en uso para el aprendizaje a distancia. Verizon descubrió que la batería de iones de litio en los puntos de acceso puede sobrecalentarse, lo que representa un riesgo potencial de incendio y quemaduras. La seguridad de nuestros estudiantes, familias y miembros del personal es nuestra principal prioridad y mantener a los estudiantes conectados es fundamental para el proceso de aprendizaje. EUSD está trabajando con Verizon para implementar un intercambio de dispositivos que se emitieron lo antes posible. Mientras tanto, siga estos pasos importantes:


Si su dispositivo está apagado actualmente, enciéndalo para que el Ellipsis Jetpack pueda recibir dos actualizaciones de software automáticas por aire que lograrán dos cosas: permitir que el número de identificación del dispositivo se vea en su pantalla de desplazamiento para ayudar a facilitar su intercambio y evitar que el dispositivo se cargue mientras el dispositivo está enchufado y encendido.

La actualización de software se ha aplicado correctamente cuando ve el número de identificación del dispositivo desplazándose por la pantalla.


Además, continúe siguiendo estas mejores prácticas para respaldar el funcionamiento seguro de todos los dispositivos:

Utilice solo cables de carga aprobados, incluido el cable proporcionado.

Desenchufe su dispositivo una vez que esté completamente cargado. Los dispositivos no deben dejarse enchufados continuamente.

Cuando no esté en uso, apague o apague su dispositivo.

Coloque su dispositivo sobre una superficie plana, sólida y resistente, como un piso o una mesa.

Asegúrese de que su dispositivo esté descubierto para una ventilación adecuada.

Mantenga los dispositivos a temperatura ambiente cuando estén en uso.

No exponga las unidades a temperaturas extremas durante períodos prolongados.

No exponga la unidad o su batería al agua u otros líquidos.

No deje caer las unidades y no inserte objetos extraños en la batería o la unidad.


Si tiene alguna pregunta o inquietud sobre la tecnología que se le proporcionó, comuníquese con su escuela para obtener ayuda.
Apr 12, 08:28 PDT
Investigating - Currently, we are having issues this morning in regards to iPad activations timing out. We are currently investigating the issue.

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Actualmente, tenemos problemas esta mañana con respecto al tiempo de espera de las activaciones del iPad. Actualmente estamos investigando el problema.
Apr 6, 09:47 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 22, 10:45 PDT
Investigating - Currently, our iPad management server is processing a large number of commands. This is causing iPad activations to time out. We are currently investigating the issue.

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Actualmente, nuestro servidor de administración de iPad está procesando una gran cantidad de comandos. Esto está provocando que se agoten las activaciones del iPad. Actualmente estamos investigando el problema.
Mar 19, 09:20 PDT
Update - Most accounts are operational.
Feb 16, 10:30 PST
Update - Please be aware that Apple Classroom functionality is still limited at this time. We are working with Apple support to address identified issues and are taking steps to improve overall stability going forward. We've made progress, but are still experiencing account issues that hinder the Apple Classroom experience.

Current limitations:
Teachers may be unable to add some students in Apple Classroom until the issues are resolved.
Joining Classrooms with a join code is no longer an option. Going forward students can be looked up by location and added from a list.
Our technicians are currently working with Apple to create accurate rosters at each location.
Manual class creation will continue to be an option for teachers going forward, it will just look a little different.
We have an "escalated" ticket with Apple Education support and are fine-tuning our entire "native" Apple Environment. We hope to avoid future surprise issues with our Apple products and services going forward by working with Apple Engineers now to create an optimal Apple ecosystem that can keep up with our ever-changing technology demands.

Thanks for your patience while we diligently work toward a solution.
Jan 29, 14:53 PST
Update - Apple School Manager is now connected to PowerSchool for account and roster creation. We're continuing to work with Apple Support on ensuring older accounts and classes are transferred to correct locations/sites.
Jan 19, 08:59 PST
Update - Working with Apple Support on merging existing classes and accounts into correct sites. Sync with PowerSchool has not been enabled at this time. If creating accounts manually, please use sites prefixed with "EUSD".
Jan 13, 09:31 PST
Monitoring - Correct sites are prefixed with EUSD
Incorrect sites are prefixed with OLD - DO NOT USE
Moving accounts from old to correct sites is a work in progress.
Jan 6, 14:38 PST
Update - We are continuing to work on a fix for this issue.
Dec 29, 09:55 PST
Update - We are continuing to work on a fix for this issue.
Dec 16, 10:21 PST
Identified - Please be aware that Apple Classroom functionality may be limited at this time. We are working with Apple support to address identified issues and are taking steps to improve overall stability going forward.

Over the past 6 weeks, Apple made several changes to the way classes are created in their latest updates to Apple Classroom and Apple School Manager. As a result, Apple Classroom works differently, and currently has some account/access issues. We've identified the issues and are taking appropriate steps with guidance from Apple engineers.

The recommended fix will take several technician hours to resolve, but rest assured, this is a high priority for our team.

Current limitations::
Teachers may be unable to add some students in Apple Classroom until the issues are resolved.
Joining Classrooms with a join code is no longer an option. Going forward students can be looked up by location and added from a list.
Our technicians are currently working with Apple to create accurate rosters at each location.
Manual class creation will continue to be an option for teachers going forward, it will just look a little different.

The good news:
We have an "escalated" ticket with Apple Education support and are fine-tuning our entire "native" Apple Environment.
We hope to avoid future surprise issues with our Apple products and services going forward by working with Apple Engineers now to create an optimal Apple ecosystem that can keep up with our ever-changing technology demands.

What can I do for now?
If you are trying to build a class and don't see a particular student, you may be able to locate them in the "Escondido Union School District" location for the time being.
Nov 30, 13:09 PST

About This Site

Welcome to the EUSD Technology Services Status page. Please bookmark this page and visit at any time for information about unexpected outages, scheduled maintenance windows, and other incidents that affect services used by our students and staff.

Districtwide Network Connectivity ? Operational
EUSD Teacher and Student Resources Website ? Operational
iPads Degraded Performance
Clever Partial Outage
Clever: Powerschool API Operational
Clever: Single Sign-On Partial Outage
Clever: Support Operational
Clever: District Administration Dashboard Operational
Clever: Apps Dashboard Operational
G Suite for Education Operational
Docs Operational
Slides Operational
Sheets Operational
Calendar Operational
Classroom Operational
Drive Operational
Gmail Operational
Zoom Operational
Chat Operational
Meetings Operational
PowerSchool Operational
EUSD PowerSchool Interface ? Operational
Performance Matters Cloud Service Operational
Unified Classroom Cloud Service Operational
Assessment & Analytics Cloud Service Operational
Libraries System (Destiny) Operational
Web Help Desk (Staff Support Ticket System) ? Operational
Self Service Password Portal (Staff Password Management System) ? Operational
SDCOE Payroll Online Operational
Phone System Operational
Voice Service Operational
Voicemail Operational
Mitel Connect PC/Mac Service Operational
Mitel Connect Mobile App Service Operational
Voicemail Attendance Forms ? Operational
Apple Classroom (ASM) Operational
90 days ago
100.0 % uptime
Today
Frevvo Online Forms Operational
90 days ago
99.98 % uptime
Today
SchoolMessenger Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 19, 2021

No incidents reported today.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021
Resolved - This incident has been resolved.
Apr 13, 15:05 PDT
Update - The issue has been resolved. If you'd like to opt back in to link your account to Google Apps, please submit a Web Help Desk ticket.
Apr 13, 15:05 PDT
Investigating - We became aware of the issue with users unable to log into SchoolMessenger using their Google Apps credentials (for those who opted in). The issue is currently being investigated with SchoolMessenger support. If you require urgent access to the system, please contact Help Desk to have your account unlinked from Google Apps.
Thank you for your patience.
Apr 13, 12:47 PDT
Apr 12, 2021

Unresolved incident: Verizon Hotspot Recall.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

Unresolved incident: EUSD iPad - Activation Time Out and Self Service Issues.

Apr 5, 2021

No incidents reported.